Taking mine back to Best Buy, I was going to exchange, but after reading this thread I’m not spending my hard earned money on this obviously crappy product. I have the Aria scale too. Enable Wireless Isolation scale is being returned. This resulted in Wifi Err! Try putting the scale in a bag of uncooked rice to see if the rice will absorb any latent moisture that might be inside the unit. Have you tried restarting your wireless router out of curiosity? Please tell me what to do! If the device is nearby, turn off Bluetooth on it. DONT BUY. I am an avid fitbit users and recently tried to reconnect my Aria Scale. This is simply absurd. For instructions see the, If your Fitbit device doesn't sync, restart it. No Sync error on new aria, shame to find this website after you encounter problems Same here. Note: I did not have a receipt. Your mileage may vary! I’m having the same problem setting up. So I would try adjusting your wifi password to remove special characters as step one. Thanks! Have tried all the suggestions on this site but still can’t get past the ERR message. Fitbit, you should be ashamed to sell this scale with such an incomprehensibly high failure rate. I have sent screen shots and 3 days later nothing……… no help. Worked fine for 3 weeks. I even tried taking out the battery to get it to ask for an IP again after booting. i’ve set up a router on 11b just for this fitbit device taking everything i’ve read into consideration Why is the Fitbit app prompting me to turn on location services? Force quit the Fitbit app, then reopen it. Hi guys! What in the world is going on with the Netgear routers and the Aria? I think the router power cycle was what fixed it. Got the same message as everyone else “err”, then reset “err”, then rest again “err” “err” “err”, total piece of garbage. Check that your router is on and working. I am going to throw something out there which might seems a little weird. If it has not worked out of the box I would be more inclined to think that the device itself is faulty. For instructions see the. I contacted Fitbit and they sent me another one. It’s very frustrating that it stopped working after only two days! Good luck, I know how frustrating it is.And thanks for everyone’s suggestions. Your phone or tablet isn't managing other Bluetooth connections. The setup instructions aren’t even correct – I had to go online to find out how to properly setup the scale on WiFi. You might need to reset the scale – on the back of the scale is a little pin hole. After just purchasing the Fitbit Aria scale in color black, opened and followed the setup procedures and now with much frustration the little round display window is showing ERR after sensing and thinking. Brand new Fitbit Aria scale and getting ERR message. I tried holding it as much as 30 seconds and still nothing. Our scale is also on a tiled floor but the tiles are larger (about forty square centimetres). The Fitbit app is allowed to run in the background on your phone. If nothing helps after warming up the scale, I guess I’ll return, but would like to solve the problem as it is a cool scale and would be great to use all the fuctions along with my fitbit ultra. For some reason for me the connection and/or re-connection of my Fitbit Aria Scale to my Wi-Fi network always gives me a headache. My issues with the Fitbit Aria scale have all been due to cold temperatures and subsequently rectified after being warmed up (either in front of warm air from an aircon or under a blanket). I have tried different surface but still get the same answer: sensing, thinking, error. Either fix the damn thing, or stop selling it. With aria each account is password protected so you can control how much and what data to share This item is compatible with 802.11b wifi Your computer is running the latest version of Windows 10. Verify that your router is powered on and that Aria is nearby. I now get the sensing thinking err message. My fitbit scale has never worked. For additional information on error messages, see Why isn't my Fitbit scale working? If you use more than one device to sync, make sure the other device isn't nearby. If your Fitbit device still doesn’t sync, remove all other Fitbit devices from your account and try to sync. To check, tap. I have an AT&T service with a 1 year old Netgear router. About usCareersRetailersAffiliatesCorporate WellnessAPIHelp, © 2021 Fitbit, Inc. All rights reserved.Privacy PolicyTerms of UseReturns & WarrantyProduct CareRecall & Safety Info. This includes items that are defective in ways that render them difficult to use, items that require service or repair, or items missing essential components. I have been using an Aria for some time. Earlier in the week, I went to use my Fitbit Aria scale and it performed unusually. To check, go to. To check, tap, You have location services turned on, and the Fitbit app has permission to access your location. To check, look for an icon with the Fitbit logo, Your device is connected to your Fitbit account. After weighing in on Fitbit Aria or Fitbit Aria 2, the scale should display a progress bar, followed by a check mark, which indicates the new measurement synced successfully. After installing from my iPhone, it worked perfectly. I've had my fitbit Aria scale for 1.5 years, and have never had a problem with it until 6 days ago. Name (SSID): Netgear 19 This requires a wireless network, and you may need a mobile device (smart phone or tablet) such as an iPhone to setup the scale… There was recently a problem with the Fitbit service that was preventing new devices pairing to Fitbit accounts but that was fixed as far as I know (data syncing was still working for devices already paired though). After many attempts to reinstall from my Windows computer and my iPhone and almost ready to give up, I went back to my router settings and switched my settings from “Mixed 11b and 11g” to just “11g Only”. I set up, tried to weight myself… STEP OFF… THINKING… ERR!!! To check, go to. Often these problems are marked as 'solved' by fitbit if the scale is out of warranty. People must be angry about that.. I´ll try fill another complain to Fitbit and if I geta a answer I will post here.I want to thanks Mr. Chan for the list and as far I can see he tries to help people, but the scale is faulty. Any other suggestions? I held down on the reset button with a paper clip, which reset the first scale firmware from v32 to v28, but still no change. I just got my scale. For troubleshooting steps, see Why won't my Fitbit device sync? I have the same error message; just purchased and taken out of the box. Certainly can’t hurt for others to try what you’ve suggested. Worked fine for 3 weeks, now it won’t even show my weight when I step on .. just the SENSING THINKING ERR sequence. Thanks for sharing your experience with the Fitbit Aria scale, Ann! For a $150 scale it should AT LEAST show my weight! I recently experience the ERR wi-fi “X”, everything else seemed to work on the scale (capturing weight) but wouldn’t sync. I wonder that in order to keep the costs down that Fitbit might have reduced the specifications in terms of what environments it will work under resulting in these problems people are reporting. If someone has found the same problem and has corrected it, please let me know. On the Today tab , tap your profile picture > Aria 2.; Tap Wi-Fi Network or Pair Scale to Different Network (depending on the device). Turn off other Bluetooth connections when not in use. Please let me know how things go, it’ll be interesting to hear how your problem is resolved. Did anyone else experience that? Tried on carpet, tried on lino, its about 20 degree celcius in the house. When I tried to connect it I run into the dreaded "NO SYNC" error. The scales are rated for usage between 5C (75% humidity) to 35C (45% humidity) but I would guess that your AC is keeping the temperature well within this range which might leave the relative humidity as a potential issue. Any other suggestions? – Took the scale back to Best Buy and got it exchanged with a new one. Now all I get is the error message. Your iPhone or iPad isn't managing other Bluetooth connections. And it won’t talk to my wifi AP anymore. I’ll report back my findings…. I cant get the new scale to sync to my wifi. I just got one of these for Christmas and so far, I’ve never been able to get it to work properly. Had the same issue (err), contacted fitbit support, had been told that my scale is defective (though it worked for like 3 month), got the new one and … have the same problem, sucks! If your Fitbit scale still doesn’t sync, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your phone and try to sync. the list of available options. If the scale doesn't sync, you may see one of the following error messages on the scale’s screen: If any of these conditions occur, try weighing yourself again. It features a tempered glass platform (ABS base) and has a weight range of 9-158kg. To check, look for an icon with the Fitbit logo, The Bluetooth setting on your computer is turned on. Your phone is connected to cellular data or Wi-Fi. WEP Easy to set up and even easier to use, this sleek scale accurately measures weight, body fat, lean mass and BMI. As it is Winter in Australia at the time of writing we do keep the bathroom door shut so the warm air doesn’t escape through the skylight. I did notice one interesting thing, when I log on my weight is there even though on the scale it says err. The second one arrived which I setup successfully but no change, still receive the ERR message. It also has become very sensitive to vibration, so it will turn itself on if I walk by it. Hi If other devices are also unable to connect to your Wi-Fi network, restart your router. I don´t know if se product is faulty by design, but what I do know by reading all the persons in this list is that they product doesn’t work properly and seems like nobody cares. It is just a flawed product that should not have been released yet. Recently, I noticed it was not synching at all and when I tried to reset the unit, I was getting ERR messages. In 2012, I obtained my Masters of Science in Information Technology through the University of New South Wales @ The Australia Defence Force Academy (UNSW@ADFA). I’m wondering if the black scales are really just all sold out or if there was a problem with them. I just bought an aria and can’t get it to connect to my wifi… It just says “wifi err” after trying to join for 30 seconds. For Fitbit Aria Air, if you saved a guest's weigh-in to your Fitbit … To check, go to, The Bluetooth setting on your phone is turned on. Channel: I’ve noticed that no one (local stores and amazon) seems to have the Black scales in stock right now, only white ones are available. Are you attempting to join it to and 802.11n only network on 2.4GHz? Aria is a high performance scale, tracking weight, body mass index (BMI) and % body fat over time. I don’t seem to have much luck with fitbit products. The Aria only works with the older 802.11b WIFI protocol and cannot tolerate non alphanumerics in … I don’t know how to solve it, but I live in Mexico and here we don’t have any cold weather…. My advice is the same of Randy – Dont purchase this scale. It would accept my info from the software. Don’t bother with the product. Email support, they sent me back the same set up directions I already have. I have also had same issue. Get a more complete picture of your health with Fitbit Aria Air™, an easy-to-use smart scale that displays your weight and syncs it to the Fitbit app where you can view BMI, track trends over time and more. If your Fitbit device doesn't sync, restart it. The 1 year old Netgear router stopped working after only two days to respond an. Is up-to-date did not have temperature issues! fell off wifi same with... Your location attempting to join it to connect anymore luck, i went to use it least 14 old... 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